Commited to service excellence – WISAG
WISAG epitomizes service at the highest possible level. The family business provides services in the fields of aviation, facilities and industry, with tens of thousands of staff working around the clock to make it all happen. Delivering high-quality work under time pressure is just part of the daily routine for this expanding service provider. Fast response times, tight deadlines, cost-efficient personnel deployment and perfectly orchestrated workflows call for highly effective workforce management. WISAG relies on ATOSS Time Control across the entire company: The solution has now been introduced for some 20,000 staff. First on the list was the Aviation division, which specializes in ground transportation services. Its 5,000 staff work 365 days a year to ensure smooth turnarounds at ten major German airports. Whether its customers need cabin service, aircraft de-icing, passenger check-in, ticketing, baggage handling or air freight, WISAG offers a comprehensive package. Meanwhile, in the background, ATOSS Time Control ensures that all processes run perfectly, from time recording and working time management through to transmitting all relevant information to the payroll system – integrated, error-free and secure. Various different national and industry-specific collective agreements, a wide range of working time models and complex overtime rules are mapped 1:1 in the software, while a sophisticated authorization concept regulates data access.
Efficient, cost-effective staffing processes are a key success factor in the services sector. Digital workforce management makes our HR administration a whole lot easier. It frees up time and scope for our top priorities: providing exceptional service for our customers and an attractive working environment for our staff.
Michael C. Wisser
CEO, WISAG
The result: a huge amount of admin saved, impressive benefits for payroll accounting and transparency in working time across the entire company. Digital time and attendance management has now also been integrated into the Industrial Service division, which employs some 10,000 people. In addition, it is currently being rolled out to the 5,600 employees in the Security & Service team, part of the Facility Service department, with the Industrial Cleaning department soon to follow suit. For one of Germany’s largest service companies there can be no doubt: Digital workforce management takes unbeatable service and simply makes it even better.
Source: ATOSS Customer WISAG | ATOSS Annual Report 2019