Delivering excellent service to empower your business
Tailored support at every level, designed for your needs
From introduction and training to ongoing support we're here to guide you through the entire life cycle of your ATOSS solution. You benefit from expert support throughout implementation, daily operation, and optimization or expansion to ensure your solutions deliver maximum value. With a transparent release strategy and leading technology standards, you're always one step ahead. Our focus is on adding measurable value to your operations, from start to finish, ensuring your satisfaction at every stage.
Your satisfaction is our priority
Your feedback drives our continuous improvement. With every case closed, you're invited to share your experience through a recognized NPS (Net Promoter Score) survey, allowing you to evaluate the ATOSS Hotline service. In 2023, you helped us achieve an outstanding NPS of 65, while above the industry average. This feedback empowers us to refine and enhance the performance of the Customer Service Center, ensuring your needs are always met. The results are clear: as we improve daily, you reap the rewards of exceptional service quality.
Empowering you with in-depth, practical training programs
Our training programs are designed to deliver practical, hands-on experience. Instead of traditional instructors, you'll learn from ATOSS consultants who actively collaborate with customers every day. This ensures the guidance you receive is both practical and relevant. Our diverse range of courses aligns seamlessly with the ATOSS solution portfolio and is designed to meet your specific needs. With small class sizes, each session offers you plenty of opportunities for personalized attention and in-depth support.