Top-notch service – A.T.U.

With over 600 garages, A.T.U is the number one choice for professional car repairs and related services. The company combines unrivaled workshop service for all brands with an integrated specialist store boasting a huge range of car products – providing genuinely unique service offerings for motorists. Some 10,000 staff in Germany, Austria and Switzerland deliver this exceptional all-round service, which customers hold in very high esteem. To keep this high level of service quality commercially viable in the long run, the management decided to introduce digital workforce management from ATOSS. The aims of the TEAMPLAN project were clear-cut: efficient, demand-optimized planning, more transparency in working time, greater integration of employees and fairer planning. The ATOSS Enterprise Solution checked all those boxes.

A.T.U Austria now employs the solution to plan and schedule some 450 staff at 25 garages, taking account of demand drivers and seasonal peaks such as customers switching between winter and summer tires. Laws, collective agreements, company regulations, time data, qualifications and staff requests are all factored into the planning. Even incorporating Austria’s complex collective bargaining agreement for the retail trade into the standard system was a piece of cake. Staff use self services or the mobile app to manage their working time and holidays and can access their own personal time data and duty plans whenever they like. ATOSS Consulting provided professional process and change management to support the project, scrutinizing, simplifying and consolidating the existing planning processes. A comprehensive training program was devised and implemented together with the A.T.U Academy, while an integrated communication campaign – newsletters, fliers, staff surveys and video tutorials – created transparency and increased acceptance among the management and workforce throughout the project. Now that the system has successfully gone live in Austria, it is currently being introduced across the 574 garages in Germany. A structured, cascade-based rollout concept is designed to ensure that all of the company’s garages will be benefiting from digital workforce management by fall 2020. And it goes without saying that our experienced Consulting team will be on hand to help and advise A.T.U throughout this challenging project.

Source: ATOSS Customer A.T.U | ATOSS Annual Report 2019