Precise Timing – Airline Assistance Switzerland

Airline Assistance Switzerland is a dynamic and customer-focused aviation ground service provider based in Switzerland, Austria and Germany. The company’s offerings comprise the full range of landside and airside services, including Passenger Services, Station & Load Control, Ramp and Baggage Sorting Services and assistances. As quality and flexibility are paramount priorities, agile HR processes that work with pinpoint accuracy are essential for airport operations. Plans and schedules have to be drawn up based on the flight timetable and the aircraft to be prepared for departure – and may also need to be revised at short notice. Each type of aircraft requires a set number of employees with specific qualifications, including ramp agents, load sheeters, load masters, drivers and gate agents. Insufficient ground staff on duty can quickly cause delays. To manage these complex requirements in the best possible manner, AAS took the coronavirus pandemic as an opportunity to restructure its processes and decided to introduce digital workforce management. Company management firmly believes that professional workforce scheduling is the only way to ensure a high level of service quality efficiently and cost-effectively over the long term. 

In the future, the working times of the 450 or so staff at Zurich and Vienna airports will be planned and managed via ATOSS Time Control in the cloud. At both sites, staff will record their working times on terminals supplied by our partner Datafox and will be actively involved in working time management processes via intuitive self services. Less admin, higher planning quality, greater flexibility, transparency across the board and a reduced workload thanks to the elimination of routine tasks – no wonder that management is already planning to integrate the company’s subsidiary Goldair AAS Assistance into the ATOSS Cloud.

Source: ATOSS Customer Airline Assistance Switzerland | ATOSS Annual Report 2020