Customer focus knows no borders - Fressnapf | Maxi Zoo

Happier pets, happier people. This mission statement is what guides Fressnapf Group, the European market leader in pet supplies. Headquartered in Krefeld and operating in eleven European countries, the group employs over 12,000 members of staff. More than 1,600 modern outlets of varying sizes from Denmark to Italy form a comprehensive network for animal lovers and pet owners. Cloud-based ATOSS Workforce Management helps ensure that customers always get the best possible service and expert advice – both in the firm’s home market and across Europe. The major project was first launched in Germany. Back in 2015, Fressnapf decided to introduce the ATOSS Retail Solution for the 1,300 staff at its 200 stores, covering everything from Time and Attendance Management and Workforce
Forecasting to Automatic Duty Plan. Store managers were impressed from the outset by the functionality, modern interactive design and sleek layout of this web-based industry solution. They now generate demand-based, customer-centric schedules based on contracted hours, qualifications, sales volumes and size of receipts without losing sight of regulations and labor agreements. Traffic light functions and warning notices simplify planning and scheduling while ensuring compliance with rules and regulations. Regional sales managers and the HR department now get all the information they need at the touch of a button. No fewer than 80 franchise partner outlets are relying on digital workforce scheduling as well. The success in Germany has prompted a rollout to the rest of Europe: Once the international project is complete, the ATOSS solution will be scheduling and managing some 8,000 of the company’s own employees in their native language in line with footfall in the stores. And work is progressing rapidly. After the solution was rolled out successfully to 138 stores in Austria, 55 in Switzerland and 46 in Belgium, around 100 outlets in Poland and Hungary went fully operational with it in early 2020. Next up are Ireland and Italy. In the Fressnapf Group, customer and service focus truly extends across all borders. Just like ATOSS Workforce Management from the cloud..

Source: ATOSS Customer Fressnapf Holding SE | Annual Report 2019