Business is flourishing – Dehner

Comprising a total of 133 markets in Germany and Austria and an online shop, Dehner is Europe’s largest garden center group. The thriving market network continues to grow. This leading cross-channel retailer in the horticultural sector remains a family-managed business. And such continuity is likewise reflected in the company’s philosophy: entrepreneurially attuned to the requirements of the times, while maintaining the highest quality standards. In order to put this principle into practice for its customers on a daily basis, Dehner relies on more than 5,500 dedicated employees and ATOSS Workforce Management.

The ATOSS Retail Solution has been proving its worth at Dehner’s 13 Austrian garden centers since 2016. The decisive factor here was the fact that the solution was able to manage the extremely complex Austrian collective agreement for the retail trade, as well as all employee protection regulations, thereby guaranteeing compliance with the law. ATOSS Retail Solution will now be implemented at 120 markets in Germany. In addition, in Austria and Germany the module Workforce Forecasting will enhance the planning quality. The aims are clearly defined: expert advice at all times, matched by a generous supply of goods on display – also at peak times and during the weather dependent seasonal business. In addition to time and attendance management and workforce scheduling, the Workforce Forecasting and Automatic Duty Plan modules will also be introduced, ensuring that the twin focus on service and cost efficiency is maintained. In future, workforce scheduling in all Dehner garden centers in Germany and Austria will be conducted based on demand drivers defined by way of POS data.

Statutory regulations, collective agreements, qualifications and working time data are also automatically incorporated in the planning process. Pilot tests are now underway in two garden centers each in Germany and Austria, with the rollout in all markets due to be completed in the coming year. Dehner is implementing a comprehensive change management process, supported by the ATOSS Consulting Team, conveying the message to staff that continuity also involves change. Teaming up with regional sales managers and market managers, processes will be optimized and innovative working time concepts developed – benefiting staff and customers alike. In this way, workforce management can show its full potential.

Source: ATOSS Customer Dehner | ATOSS Annual Report 2018