DPD Deutschland
Solution: ATOSS Logistics Solution
Usage: DE
Quantity: Employees 10,000
Delivering Added Value
DPD Deutschland is part of the international DPDgroup. The number one in the European parcel market combines innovative technologies with a high level of on-the-ground expertise, providing flexible and convenient services for parcel shippers and receivers. Every day, DPD Deutschland’s roughly 10,000 employees embody a corporate culture based on the values of trust, respect, transparency and responsibility as well as openness, solidarity and team spirit. The company offers its employees the greatest possible scope for organizing their own working time.
Ship, receive, return – it’s never been easier! As an innovation leader, DPD Deutschland shows how a parcel service can leverage digital opportunities to offer an optimal dispatching and shipping experience. Thanks to digital services, the company is able to offer the greatest possible transparency and flexibility in the shipment of parcels. It also aims to match this level of innovation in its organization of working time. The company actively supports employees in achieving a worklife balance, facilitating individual, flexible models for organizing their working time. The fully integrated ATOSS Logistics Solution delivers the tools required to enable such models.
DPD Deutschland operates 79 depots and delivers over 400 million parcels a year. The company has been shipping all its parcels on a climate-neutral basis since 2012.
A platform for consistent data
Together with integrated working time management and workforce scheduling, the solution delivers the foundation for the modern, forwardlooking organization of working time, enabling the company to realize more efficient processes in everyday working life. Today, following the completion of the project scope, the parcel service provider manages working times on one platform and therefore on the basis of uniform data. This is reflected in noticeably enhanced transparency with the result that team leaders can access central overviews on their employees and are working at all times with up-to-date actual figures.
As a company, we want to be innovative in all areas. That applies to our workforce management, too. Today, we can give our workforce all the right tools to live up to our claim to be a modern employer. The benefits of this integrated solution – greater transparency, happier employees, efficient planning processes – can be experienced every day.
Dirk Müller
CHRO, CLO | DPD Deutschand
Greater employee satisfaction
Feedback from the workforce today shows how important it was to take the step towards futureproof workforce management. Staff satisfaction has risen significantly. Employees no longer have to submit applications on paper and have all data available at the touch of a button via the Staff Center or the mobile app. They can apply for leave, log times, view their up-to-date working time accounts at any time or prepare monthly journals. While usability is compelling, data reliability is also impressive. The mobile app runs on private devices if employees so wish. Shared workplaces, however, are also available as an alternative means of accessing the tool.
The total automation of the entire workforce management process takes the administrative pressure off staff – while delivering added value that was previously out of reach. The complexity of mapping the multiplicity of collective wage agreements across all facilities and works agreements that have evolved over time has been successfully mastered. Also thanks to the close working relationship between the project teams and dedicated consultations with the works council.
Genuine added value in workforce management
Workforce scheduling is also reaping the rewards. DPD relies on the ATOSS solution to schedule the parcel handling operations in around 60 depots. Forecast parcel volumes are imported by way of an interface. This serves to calculate personnel requirements which shift planners use for their work – this process is subject to continuous optimization and is constantly being refined. The launch of the new digital solution allows the key indicators to be determined in greater detail and ensures the application of a group-wide standard to workforce management. The benefits are tangible. Planning is more accurate, workplaces have been standardized and real-time data are available at all times. Added value that also makes management happy.
Positive feedback from management
Greater transparency is not the only aspect to improve across the board. Working time data are relayed to the internal BI tool by way of an interface and prepared for management. This establishes the groundwork for sound business decisions. After all, workforce management, too, must and should be continuously optimized. This is an ongoing process of transformation and change that has no end date.
Continuous refinements
Connection to the new SAP payroll system by means of a bi-directional interface is currently on the agenda. Conversion to Staff Center Mobile is also in the pipeline. Companies that want to operate and work innovatively will have to be prepared to tread new ground and constantly evolve. For this reason, workforce management, too, remains a process of constant adaptation.
Source: ATOSS Customer DPD Deutschland | Annual Report 2022
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