Frankfurt University Hospital
Solution: ATOSS Medical Solution
Usage: DE
Quantity: Employees 7,500
Leading the Way
Health stems from knowledge. Employees at Frankfurt University Hospital operate on this principle. The hospital consists of 33 specialist clinics and more than 20 clinical institutes. This is where teaching, research and patient care come together. The special mission to conduct research and teaching on the basis of excellent patient care, to achieve progress in combating disease and to train the medical personnel of tomorrow is lived and breathed here on a daily basis. Innovation is driven forward in all areas.
Pioneering work means taking the first step. Being driven to change things – ideally for the better. Around 7,500 employees work at Frankfurt University Hospital in the service of patient care, research and teaching. Important pioneering work was accomplished in the last few years – reconciling quality of care with employees’ needs. Not just in nursing but also among the medical staff. In the course of an extensive project, the university hospital’s human resources department has installed digital workforce management.
Today, the ATOSS Medical Solution ensures efficient, transparent planning for nursing and medical staff and makes it easier for employees to plan all aspects of their working time. “‘Has my holiday been approved? Do I get a compensation day? When am I on duty next month?’ Thanks to the transparency gained, our employees can now answer all these questions affecting their private lives themselves,” says Florian Dietrich, Head of Working Time Management at Frankfurt University Hospital. One reason to take a closer look.
Our ambition is to take the lead. Particularly when it’s about creating an attractive work environment for our staff. With ATOSS, we have not only made staff planning a very convenient process, but we’ve also created an opportunity to explore entirely new avenues in personnel management. The synergy effects resulting from establishing a creative and trust-based working relationship with ATOSS, and the short response times to requirements that must be continually met – these are crucial for the success of projects in working time management.
Petra Geistberger
Head of the Human Resources Department | Frankfurt University Hospital
Pioneering work to take the pressure off nursing and explore new avenues in physician scheduling
Diversity is common practise in the hospital environment. Focusing keenly on its employees in nursing, Frankfurt University Hospital has decided to pursue approaches to personnel management in relation to patient occupancy severity levels. Together with ATOSS, ideas are being developed that will significantly improve the everyday working life of nursing staff. Duty scheduling for doctors will also be harmonized in order to create a structural, cross-departmental standard that nevertheless leaves sufficient scope for the individuality that every hospital requires. Standard dialogs simplify handling and the real-time mapping of statutory regulations and staffing requirements in the planning process, thus taking transparency to an entirely new level. The option to state preferred shifts digitally achieves flexibility on both sides – for employees and the company alike.
Frankfurt University Hospital was founded in 1914 and treats almost 50,000 patients on its wards every year. In addition, around 4,000 students complete their medical training here.
Greater transparency for employees
Besides submitting their preferred shifts, employees can access their working time data and duty plan via the Staff Center, request holidays quickly and easily and record their working times. Transparency has increased tremendously for the entire workforce. When filing a holiday request, for example, employees can see in self services whether colleagues are planning to take time off at the same time. The gains in speed and real-time transparency of the data play a role in elevating user satisfaction. The mobile version of the Staff Center will provide even greater convenience and flexibility.
Making workloads visible
ATOSS Medical Solution is also intended to enable a tailored solution in the context of implementing the collective wage agreement to strengthen commitment to the agreement and ease the burden on staff on the basis of PPR 2.0 and PPP-RL. In its efforts to facilitate requirements-based HR planning, the university hospital has decided to take the lead. It is playing a pioneering role in this system transition and began with technical preparations at an early stage so as to make burdens and workloads visible. Staffing requirements emanating from the Hospital Information System are converted into personnel requirements through an interface in ATOSS Medical Solution, permitting employees to be scheduled as needed for each individual shift. The aim is to be able to adjust the planning in good time to ensure that staffing levels meet requirements and staff are not unduly burdened. In the case that staffing levels are not met, this can cause stress points, which lead to compensation in the form of time off or additional pay or which can be saved up for the future in working time credit accounts.
Stand-by pools offer an absence buffer
Stand-by pools represent a further measure for raising flexibility across the entire organization and for offering attractive working times for employee groups with special requirements. Individual working time models and the freedom for staff to choose the hours they work help to cope with short-term and longer-term absences – while factoring in employees’ individual needs at the same time.
Pioneering work means taking the first step. Being driven to change things. That’s precisely what Frankfurt University Hospital’s project team has achieved. For the benefit of patients and employees alike. Pioneering work, which can be a lasting boost to make an entire entire industry fit for the future.
Source: ATOSS Customer Frankfurt University Hospital | ATOSS Annual Report 2022
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