Customer Support Employee m/w/d

Full-time | Permanent | Munich, Frankfurt, Stuttgart, Hamburg, Osnabrück, Cham, Düsseldorf 

YOUR TASK SCOPE: 

• Technical customer support for our ATOSS solution via phone, E-Mail, and remote maintenance 
• Taking customer inquiries, analyzing, and offering solutions 
• Answering questions about our software directly as well as via our ticket system 
• Advising customers on the implementation of HR processes 
• Close collaboration with our consultants and the development department 
• Developing and testing corresponding solutions 
• Documenting the activities carried out in our ticket system 

YOUR SKILLS: 

• Completed education, ideally in the IT field 
• Knowledge in user support for PCS (IntusComm), dormakaba or datafox (datafox Studio) hardware is an advantage 
• Customer- and service-oriented work and teamwork skills 
• Strong communication skills 
• Good technical understanding 
• Good English skills 

WE OFFER: 

• Onboarding: Newbies Day in Munich, 5-week onboarding with training and workshops, buddy program 
• Benefits: Participation in company success, employee stock program, Germany Ticket job pass, Pluxee vouchers, corporate benefits 
• Company Culture: Flexibility through hybrid work (work from home/work from EU), 30 days of vacation, diversity and inclusion team, (virtual) employee events (e.g., summer camps), barista in the headquarters, volunteer day 
• Career and Development: Career model with expert and leadership tracks, ATOSS Academy, LinkedIn Learning 
• Health Initiatives: Check-ups, health campaigns, Wellhub, JobRad, company doctor 
• Security and Stability: Stock exchange presence in the German SDax and TecDax, over 30% EBIT-Marge, Scale-up, 18 years with record sales and earnings, visibility, future product