Customer Support Employee m/f/d

About us

At ATOSS Software SE, we are driving the future of workforce management. With our software products, we are helping our customers to work more creatively, intelligently and humanely, revolutionizing and optimizing the interplay between profitability and humanity. With 19 consecutive years of record growth, inclusion in the SDAX and TecDAX, we continue to expand globally.

The Role

We are looking for a customer- and service-oriented individual to join our Customer Support team. In this role, you will handle customer inquiries and issues with enthusiasm and a problem-solving mindset. A strong technical focus is required, as you will enjoy troubleshooting and working with our ATOSS Software. If you love diving into technical challenges and providing excellent customer support, we’d love to hear from you!

Key Responsibilities

• Technical customer support for our ATOSS solution via phone, E-Mail, and remote maintenance 
• Taking customer inquiries, analyzing, and offering solutions 
• Answering questions about our software directly as well as via our ticket system 
• Advising customers on the implementation of HR processes 
• Close collaboration with our consultants and the development department 
• Developing and testing corresponding solutions 
• Documenting the activities carried out in our ticket system 

Key Requirements

• Completed education, ideally in the IT field 
• Knowledge in user support for PCS (IntusComm), dormakaba or datafox (datafox Studio) hardware is an advantage 
• Customer- and service-oriented work and teamwork skills 
• Strong communication skills 
• Good technical understanding 
• Good English skills 

Our Benefits

• Competitive Rewards: Including profit-sharing and employee stock program.
• Structured Onboarding & Continuous Development: Clear career paths onboarding through Expert & Leadership Tracks, plus access to ATOSS Academy.
• Flexible Work Culture: Hybrid options (remote within the EU), 30 days of vacation, and a strong commitment to diversity & inclusion.
• Engaging Team Environment: Seasonal company events, team retreats, and an in-house barista.
• Health & Wellbeing: Including regular check-ups, corporate wellness programs, and Wellhub membership.
• Stability & Growth: Company listed on SDAX & TecDAX, with 19+ years of record-breaking revenue and a 30%+ EBIT margin. Certified Top Employer© for the 5th year in a row.

Join us and be part of a high-growth, future-focused company!